Shipping & Returns
Our Fortress Guarantee
Fast Canadian Shipping: We know your pet is waiting! We ship directly from warehouses in Canada and the USA.
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Delivery Time: Most orders arrive in 3–7 business days.
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Tracking: You will get a tracking number via email the second your order leaves the warehouse.
Easy 30-Day Returns: If the tech isn't a fit for your pet, we’ve got you covered.
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Return Window: You have 30 days from the day you receive your item to start a return.
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Condition: For health and safety, items must be in their original packaging and unused.
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How to start: Email us at
hello@yourstore.caand we will send you the instructions!